Privacy Policy

Last updated: October 1, 2026

Information we collect

When you contact MI Service Matters through our website form, we collect the information you provide — such as your name, email address, phone number (if you share it), and the message you send. We only ask for what we need to respond to you and help with your request.

How we use your information

We use your information solely to respond to your inquiry, connect you with the right resource or organization, and follow up on the support you asked about. We do not sell or rent your information to anyone.

Sharing with resources & partners

Connecting you to the right help sometimes means introducing you to a trusted partner organization, VA program, or professional. We only share what's needed to make that connection, and only with your understanding. We'll never pass your information to a partner without a reason tied to the help you asked for.

Sensitive information

Please share only what you're comfortable putting in a web form. For anything sensitive — health details, benefits specifics, or personal circumstances — we'll continue the conversation privately and securely once we're in touch.

How we protect it

Form submissions are delivered to our team by email over a secure, authenticated connection. We take reasonable measures to safeguard your information and limit access to those who need it to help you.

Cookies & analytics

Our site uses minimal, privacy-respecting analytics to understand how visitors use the site so we can improve it. We don't use this information to identify you personally.

Contact us

If you have any questions about this policy or want us to update or remove your information, please reach out through our contact page. We serve veterans and families across Metro Detroit, Michigan and all of Michigan.